FAQ

Do you ship internationally? YES! At checkout you will see options for USPS First Class Mail, UPS, or DHL. Please be aware that custom rates may apply.

My bag was damaged in transit or when I was using it, what now? Gr8dane World currently has a 100% guarantee to replace your damaged item if stock is readily available. If your bag is damaged in anytime after purchase, please contact info@gr8daneworld.com

 

I'm a stylist and I'd love to use your content for a shoot! Shoot us an email at info@gr8daneworld.com and we can go from there. Please note, all styles are subject to a 2+ week lead time - fees for rush orders & general labor apply. If you want stuff for free, don't even bother reaching out. 

How do I care for my vinyl bag?????? To keep your bag in the best shape, spot clean with cold water and soft cloth (big fans of microfiber over on our end). If your bag ever gets deformed or is in a wonky state, warm her up in the sunshine for a few minutes or give her a quick blast with a blow dryer & lay flat to reshape. 

What makes your items "sustainable" or "ethical"? All fabrics are locally sourced from jobbers in the Los Angeles Metropolitan area. A jobber generally buys overstock fabrics and materials from larger manufacturers at a discounted price in order to avoid adding textile waste to landfills. By purchasing from local jobbers, we're supporting local businesses, helping divert unused materials from sitting in landfills and offsetting Co2 emissions by walking or talking public transit to pick up and source materials. Additionally, all trims, hardware, and chains are recyclable. 

We practice ethical manufacturing by creating small batch items by hand and creating as little waste as possible. Whether that's saving and up cycling scraps or carefully ensuring we're never buying an overstock of materials, we're always ensuring mindful practices in the production of your items.

Shipping Policy-  All orders are made to order and shipped within 1-2 weeks of purchase. An email notification will be sent with tracking when the order has shipped. Please include any delivery information (i.e. "hide from street view, signature required etc.) in the notes section when you are checking out. Once an item has been shipped, Gr8dane World is not responsible for packages lost, stolen or damaged in transit. 

Domestic packages that are sent USPS Flat Rate and typically arrive 3-5 days of shipment.

International packages that are sent International First Class Mail or DHL and typically arrive 7-15 days. In some cases, delivery may take up to 30 days for international packages, please contact your local postal office if you are concerned about the whereabouts of the package.

Don't see your question here? Shoot us an email info@gr8daneworld.com