Do you ship internationally? YES! At checkout you will see options for USPS First Class Mail, UPS, or DHL. Please be aware that custom rates may apply.
My bag was damaged in transit or when I was using it, what now? We're so sorry about that! Let's fix that for you! Gr8dane World currently has a 100% guarantee to replace your damaged item if stock is readily available. If your bag is damaged in any way, please contact email@example.com anytime after your purchase and we will do what we can to replace or repair the damaged item.
I put in the wrong address! Help?! Please review your information prior to placing your order. If your order hasn't shipped yet, and you notice that you've made a mistake, please email firstname.lastname@example.org ASAP and we will do what we can to update the shipping info on our end. If your order has already shipped, we'll have to wait and see if the order is returned to our offices so we can eventually reship it to the correct address.
What makes your items "sustainable" or "ethical"? All fabrics are locally sourced from jobbers in the Los Angeles Metropolitan area. A jobber generally buys overstock fabrics and materials from larger manufacturers at a discounted price in order to avoid adding textile waste to landfills. By purchasing from local jobbers, we're supporting local businesses, helping divert unused materials from sitting in landfills and offsetting Co2 emissions by walking or talking public transit to pick up and source materials. Additionally, all trims, hardware, and chains are recyclable.
We practice ethical manufacturing by creating small batch items by hand and creating as little waste as possible. Whether that's saving and up cycling scraps or carefully ensuring we're never buying an overstock of materials, we're always ensuring mindful practices in the production of your items.
"I love your brand & I'd love to collab! I have XK followers on instagram, can you send me some free stuff for a content swap??!" This is a tough one for us! We do love a good content swap but we have had some issues with "influencers" not holding up their end of the bargain in the past. Generally, we'll reach out to you if we want to work with you and will approve different requests on a case by case basis. Overall, Gr8dane World is a small operation and if you really loved/supported our brand, you'd be more than willing to put your dollar forward and keep this biz in action. We know, prices can be tricky sometimes but that's why we have options like Afterpay!
I've never heard of/used Afterpay before? Afterpay is an installment plan that lets you shop as normal on our site & pay in 4 easy payments with no interest & no fees when you pay on time.
Follow this link to see more FAQs regarding Afterpay: https://help.afterpay.com/hc/en-us/categories/360001002192-HELP-CENTER
All orders are shipped within 1-2 weeks of purchase (depending on in-stock inventory at time of purchase) via USPS, UPS, or DHL, you are free to choose your shipping provider of choice at checkout. An email notification will be sent with tracking when the order has shipped. Please include any delivery information (i.e. "hide from street view, signature required etc.) in the notes section when you are checking out. Once an item has been shipped, Gr8dane World is not responsible for packages lost, stolen or damaged in transit.
Domestic packages that are sent Flat Rate or Priority Mail and typically arrive 1-5 days of shipment.
International packages that are sent First Class Mail or DHL and typically arrive 7-10 days. In some cases, delivery may take up to 30 days for international packages, please contact your local postal office if you are concerned about the whereabouts of the package.
Don't see your question here? Shoot us an email email@example.com